Refund Policy

Every calendar is made just for you, from your own photos. Here’s how refunds and replacements work.

Before you approve your pictures

We paint every month and the cover, and you check each one. Until you approve, you can paint a new version of any picture or change it, and if one still isn’t right, chat with us and we’ll help. Nothing is printed before you approve.

Your approved artwork

When you approve your pictures (or, if you approve before paying, when you pay), we print your calendar exactly as you approved it, with the pictures and the start month you saw. Because it’s made just for you, we can’t offer a refund or a new copy if, after that, you’d like a picture to look different, including a pet who doesn’t look quite as you hoped. That’s why we ask you to look closely at every picture first. Colours on paper can look a little different from a screen.

Damaged, misprinted or not what you approved

If your calendar arrives damaged, has a printing mistake (for example a page missing, blurry, repeated or upside down), or isn’t printed with the pictures you approved, we’ll send you a new one at no cost. Please tell us as soon as you can, ideally within 5 days of delivery, so we can sort it out with the printer quickly.

When you contact us, please include:

• Your order number (it’s in your confirmation email)
• A description of the problem
• A photo of the problem, such as the page, the damage or the packaging

Digital calendars and files

You approve every picture before your files are made. Once they’re made they can’t be returned, but if a file won’t open or print, tell us and we’ll sort it out. If a month video can’t be made, we refund the video purchase.

Wall art

If you’re not happy with your wall art, tell us within 5 days of delivery and we’ll make it right. If it arrives damaged or with a printing mistake, we’ll send you a new one at no cost.

Embroidered crewneck

If your crewneck arrives damaged or with a problem in the stitching, tell us within 5 days of delivery and we’ll make it right.

Chat with us and include:

• Your order number (it looks like A-12AB34, and it’s in your receipt email)
• A description of the issue
• Photos of the problem (damage or stitching)

If it doesn’t fit, tell us in the chat within 5 days of delivery, with your order number and the size you ordered, and we’ll look at it with you.

Each crewneck is made just for you, so once your order has gone to be stitched we can’t change or cancel it. Until then we usually can, so tell us in the chat as soon as you can.

Your rights

Wherever you live, the law also gives you rights if what you receive is faulty or isn’t as described. Nothing on this page changes those.

Questions?

Chat with us. We read every message.

Last updated October 2, 2026